The core problem of the fine management of the Kunshan group dining hall is the refinement of management ideas, management organization and management methods. It is specifically reflected in the standardization, proceduralization and standardization of the work of the Kunshan Group Meal Hall.
1. Standardization of the system.
We strictly implement the iso9001 quality management system, to achieve complete system, overall planning, clear responsibilities, content in place, and conscientiously implement the quality policy of "quality and cheap, safe and sanitary, service leading, customer satisfaction", and have developed a convenient operation. The duties and operational procedures of the inspections enable each type of work and each position to perform its duties and responsibilities, and make detailed work on job responsibilities, target plans, business capabilities, customer feedback, assessment and evaluation. Provisions. This is conducive to restraining the behavior of employees, forming a competitive atmosphere and improving the quality of the business. After the promulgation and implementation of the Food Safety Law, we revised and improved various management systems in conjunction with the new law, and promulgated the Kunshan Group Meal Church Supervision and Management Measures, Financial Management Measures, various supervision and inspection records, operational procedures, equipment repair and maintenance. , maintenance records, customer complaint handling records, fire inspection records, etc., clear requirements for food hygiene, environmental sanitation, employee personal hygiene, raw material procurement, acceptance, storage, processing, sale, tableware disinfection of Kunshan Group Meal Hall, Clear responsibilities, sound management system, interlocking, layer-by-layer control, reasonable process, and standardized operation. On this basis, the Food Service Management Office and the heads of the various Kunshan Group Meal Halls respectively signed a target management responsibility letter. The responsibility book clarifies the responsibilities, rights and interests of both parties, strictly implements standardized operations, and is fine for our school Kunshan Group Meal Hall. Management has laid a good foundation.
2. Work programmatic.
We have developed the procedures and operation methods for the management of the Kunshan Group Meal Hall, ensuring that the management of the Kunshan Group Meal Hall is in a well-organized manner, so as to improve the efficiency, efficiency and service quality of the Kunshan Group. When formulating operational procedures, it is necessary to take into account vertical and horizontal linkages, fully consider the interests of all parties, handle the relationship between needs and possibilities, focus and generality, mobilize the enthusiasm of all parties, and collect the highest efficiency with the highest efficiency. In the process of operating in accordance with the established procedures, we fully reflect the unified direction from top to bottom and act in unison. For the management effect, we set up customer opinions in the Kunshan Group Meal Hall to collect student opinions in a timely manner, and regularly communicate with the College Student Food Management Committee, hold student forums, announce cost accounting, market prices, and the profit and loss situation of the Kunshan Group Meal Hall. Widely listen to the opinions of teachers and students, accept the joint supervision of teachers and students, and improve the quality of management.
3. Service standardization.
We have embodied the abstract working principles through the management objectives of the Kunshan Group Meal Hall. Each staff member uses the standard to blame, work according to the standards, follow the post-fixing, and appoint the staff, and carry out the “Golden Spoon Chef” selection activity. Fully mobilize the creative awareness of the cauldron chef, constantly improve the level of cooking technology, and promote the quality of the food in the Kunshan group dining hall. Through the selection activities of “Party Demonstration Window”, “Civilization Window” and “Service Model”, the students selected the best waiters, and promoted the staff of Kunshan Group Meal Hall to wear neatly, pay attention to the instrument, polite, civilized, smile service, improve service quality. .
Established in 2017, Kunshan Tianzhifu Catering Management Co., Ltd. is a professional catering enterprise specializing in Kunshan vegetable distribution, Kunshan group meal, fast food distribution, canteen contracting, canteen custody, food material distribution, etc. Large and medium-sized factory canteens, schools, government agencies, etc., provide safe, nutritious and diverse services.
